Boarding Rules and Suggestions

• Boarding rates are charged by the day starting when you drop off. Regardless of the drop off time, there
  will be a charge for that day. We have a strict 48-hour cancellation policy. If a reservation is cancelled less than 48 hours before the scheduled time, a charge may apply. The charge will be based on the length of the reservation.
• Pick up time is by 1pm Monday – Friday and 12pm on Saturdays. If you pick up after 1pm Monday – Friday there will be a charge for that day. Sundays are charged as a full day of boarding. 
• Daycare, enrichment, partial grooms and nail trims are discounted while boarding.
• Your pet will receive a complimentary partial groom after 10 days of boarding depending on size, temperament and breed. Ask for details.
• All collars, harnesses, gentle leaders and leashes are removed from your pet once they are in their kennel for safety purposes. We prefer a properly fitted martingale collar or buckle collar that is easy to get on and off, and a 4 or 6 foot leash. We do not recommend retractable leashes, choke collars or prong collars. If you choose to bring these in we ask that you take them off of your pet before leaving.
• If your pet(s) becomes ill or injured while in the custody of the boarding establishment, the boarding establishment shall provide the animal with emergency veterinary treatment for the illness or injury at the owner’s expense. All attempts will be made to contact the owner of the pet first, however in an emergency the wellbeing of the pet comes first, and appropriate action will be taken.
• Food – Please bring your pets own food. This will reduce the chance of dietary issues due to being introduced to a new food. If you forget or do not want to bring your pets own food, we will provide dry food at an additional daily charge. We do ask that you portion your pets food into individual bags or containers for each meal. This ensures that we are giving the correct amount to your pet at each feeding. If our staff needs to portion out meals for your pet, there will be an additional fee for this service. We do not recommend free choice feeding while boarding. We want to know how much your pet is eating each day. 
• Bedding and Toys – We encourage you to leave your belongings at home, there are times they will destroy their belongings while boarding. We do launder bedding and toys everyday. Some belongings will get destroyed in our sanitation process or misplaced, so please be aware they may not get returned to you. We provide fresh, clean bedding daily and toys can be provided. If you wish to bring your own, please leave valuables at home. Depending on what is brought in, it may be set aside in a labeled bin and not placed with your pet. If we feel a toy is a choking hazard we will not put it in with your pet.
• Treats – If your pet has yummy treats or chews they enjoy we encourage you to bring them along. Please leave valuable chews at home. We do not allow rawhides or any treat they could potentially choke on. 
• Medications – Administration of medications are included with boarding. Exceptions may apply. We ask that you only bring the amount needed while boarding plus a few extra days.
• Special needs – If your pet has any health or medical issues that may require special care and time by staff, there may be a special needs fee attached to your reservation. The fee would be based on the amount of extra care needed, the reason for the extra care, and/or the amount of days your pet is boarding. This fee will be defined by J&C’s Bed and Biscuit.
• After Hours Pickup/ Drop Off – By appointment only. You will be charged an additional $30 plus that day of boarding. Additional pets will be charged $20. Different rates apply for Holiday boarding.
• Common After-Effects of Boarding – Diarrhea and weight loss can be a side effect of boarding. Even a pet that is fully enjoying their stay can have these side effects do to change in environment. Your pet may go home with an odor. We keep our facility clean, but pets that play all day and are not in there usual environment may go home with an odor. We always recommend a bath before departure. Upper respiratory conditions can be contracted while boarding due to being exposed to many other pets in the facility. 

* Prices based on dogs/cats staying in the same kennel. Dogs must be current on Rabies, Distemper and Bordetella. Cats must be current on Rabies and Distemper. 1 or 3 year rabies and distemper are acceptable. Bordetella is required every 6 months. 

Recommended but not required vaccines:

Leptosporosis

Canine Influenza